Below are a list of questions and links that will allow you to email our billing department. Remember, our billing department returns emails through the entirety of the work day and promises to get you answers within 24 hours minimally.
Please refer to your insurer’s explanation of benefits (EOB), which explains how payments and adjustments were made.
Why does my statement show there was no payment from the insurance?
This is often because the insurance company has applied this amount to your deductible. Please refer to your insurance EOB or call your insruance company to be sure.
I am being charged for a telephone consult or a no show/late charge, has this been billed to my insurance?
No. Insurance companies almost never pay for such charges.
Is there anything I need to do before my first appointment?
Aside from downloading our forms from the forms page with that information and we will resubmit your claim directly.
I don’t understand this billing statement!
If you have questions contact us. Be sure to include all pertinent information about the statement to which you are inquiring.
I have new insurance, what do I need to do?
Specifically we need the following information:
- Group/Policy number
- 1-800 number for the company
- Name of the policy holder (not necessarily the person being covered)
- Name of the person being covered (not always the owner of the policy)
Do you accept secondary policies for further coverage?
Yes, IPD allows patients to use multiple insurance plans to pay for coverage.
Do you accept public aid?
No, IPD does not accept public aid.
I still have questions, what do I do now?
If you still have questions about your statement or any other billing related question, you may contact us via email or call. The phone number to our offices are located on the contact page.